SHIPPING POLICY

Last Updated: November 20, 2025

Overview

IMPORTANT: This webstore is managed by Health Mobius LLC. The products offered on this website are sold and shipped by Health Mobius LLC on behalf of your healthcare provider. For any questions about shipping or delivery, please contact Health Mobius LLC at (630) 325-5150.

We take pride in processing your order efficiently. Each item is carefully inspected before shipping, and we take extra care with packaging to ensure safe arrival.

Shipping Area and Timeframes

Shipping Area: We ship ONLY within the 48 contiguous United States. We do NOT ship to Alaska, Hawaii, US territories, PO Boxes, APO/FPO addresses, or international destinations.

Shipping Methods: Orders typically ship via UPS Ground, FedEx, or USPS within 1-2 business days when items are in stock. Some items are drop-shipped directly from the manufacturer and may require additional processing time.

Order Tracking: For your convenience, we send an electronic shipping confirmation with tracking information when your order ships. You can monitor your package's progress from shipment to delivery.

Order Cutoff Time: Orders received after 12:30 PM (CST) may not be processed until the following business day.

Shipping Rates

Shipping rates are calculated based on the delivery address, product weight, dimensions, and selected shipping method. The exact shipping cost will be displayed during checkout before you complete your purchase.

Free Shipping Terms

When offered, free shipping applies only to standard ground service within the 48 contiguous United States. Free shipping may not apply to:

• Heavier items
• Products requiring specialized delivery (truck/tailgate delivery)
• Oversized items

Commercial loading dock delivery requirements may apply for these items. Items with free shipping have the shipping cost incorporated into the total price.

Delivery Timeframes

Standard Ground: 3-7 business days after shipment

Expedited Shipping: 2-3 business days after shipment (when available)

Overnight Shipping: 1 business day after shipment (when available and for select products)

Please note that these are estimated delivery timeframes and not guarantees. Actual delivery times may vary based on carrier performance, weather conditions, and other factors outside our control.

Additional Shipping Information

• We do NOT accommodate personal pickup of merchandise.
• We do NOT refund shipping and insurance costs under any circumstances.
• During peak seasons, holidays, or unusual circumstances, shipping times may be extended.
• Some medical products may require signature upon delivery.
• For large or heavy items, the carrier may contact you to schedule delivery.

DISCLAIMER

WE STRIVE TO SHIP ALL ITEMS WITHIN 1-2 BUSINESS DAYS. HOWEVER, DUE TO INVENTORY CONDITIONS, MANUFACTURER DROP-SHIPPING ARRANGEMENTS, AND CIRCUMSTANCES OUTSIDE OUR CONTROL, OUR SHIPPING TIMEFRAMES ARE ESTIMATES ONLY AND NOT GUARANTEES. IF YOU HAVE QUESTIONS ABOUT THE EXPECTED SHIPMENT DATE FOR A PARTICULAR ITEM OR ORDER, PLEASE CALL US AT (630) 325-5150 FOR MORE INFORMATION.